Toner Cartridges FAQs

Quick Answers To Your Most Frequent Questions:

What does OEM stand for?

"Original Equipment Manufacturer". OEM cartridges bear the same brand name as the printer, such as Canon, Epson, Hewlett Packard, and Lexmark. These companies produce your printer as well as the cartridges used in them. We also carry compatible and remanufactured toner cartridges.

What is a compatible cartridge?

Compatible cartridges are economical replacements for your OEM (Original Equipment Manufacturer) inkjet cartridges. Our compatible cartridges are made by a highly qualified (ISO 9001 certified) manufacturer with strict quality control procedures, such as DR520,

What is a remanufactured cartridge?

Remanufactured toner cartridges are made by third party companies which take empty toner cartridges and refit them further use. Our remanufactured toner cartridges have no holes cut or drilled into it and never require additional toner or taping, unlike other cartridges on the market. With our cartridges, you simply pull the tab and print, as if it was brand new. You will get genuine guarantee compatible toner cartridges, not fake imitation toner cartridges. Top remanufactured Canon toners are the Canon S35 and the Canon L50.

In addition, using remanufactured cartridges or refills helps sustain the environment. An empty toner cartridge adds approximately 3-5 pounds of waste to landfills. Over 75 million pounds of plastic and metal are saved from landfills each year as a result of remanufacturing. In addition, the plastic used in each printer cartridge takes over one thousand years to decompose. Plus, the manufacturing process used to create new cartridges depends heavily on imported fossil fuels and more than three quarts of oil are required to produce each new laser cartridge. This year alone, remanufacturing will save over twenty million gallons of oil.

Will the use of compatible/ remanufactured toner cartridge VOID my laser printer warranty?

ABSOLUTELY NOT. Using a compatible/remanufactured toner cartridge will not void the manufacturer's warranty. In fact, it would be illegal for the manufacturer to void your warranty under these circumstances. Similarly, it would be illegal for Radio Shack to mandate that you only use their batteries in their products. You are the consumer and it is your choice.

This is stipulated in "MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT" passed by the US Congress.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302 (c) states:

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and 2) The Commission finds that such a waiver is in the public interest.

What is Magnetic Ink Character Recognition (MICR)?

Magnetic Ink Character Recognition (MICR) is a special system of optical character recognition adopted mainly by the U.S banking industry to facilitate the processing of checks. Almost all U.S. checks include MICR characters at the bottom of the paper in a font known as E-13B.

Are all compatible toner cartridges the same?

No. Compatible toner cartridge is made in a number of different ways, each affecting print quality and page yield. Both issues are extremely important to most users. Supermediastore makes certain your compatible toner cartridge provides proof of testing to ensure you're getting a true compatible toner cartridge that will last as long as the original manufactured brand.

What kind of damage can a compatible toner cartridge do to my printer?

Compatible toner cartridges made by qualified companies have the same specifications as the OEM (Original Equipment Manufacturer). A small possibility exists for ANY toner cartridge to leak toner into the printer causing unwanted stray marks on the paper. Having the printer cleaned and replacing the toner cartridge will easily correct this. It is unlikely that a toner cartridge will damage the printer itself.

Why do I get fewer pages out of my toner cartridge than the manufacturer claims I will get?

A toner cartridge is rated for a certain number of pages at 5% page coverage. 5% page coverage would be comparable to a very brief memo with a salutation, small body of text, and closure. Most users print pages with graphics, gray scales, lines, and larger amounts of text, using more toner (On average 6.5 - 7% page coverage) to print. Like fuel in your car, more gas is used with a heavier load. Additionally, rated yields and actual yields will vary due to the operating environment. When you buy a new car, the manufacturer states that it will get X miles per gallon. This ESTIMATE is based on optimal laboratory conditions and is usually not exceeded in normal usage situations. The typical user prints between 6.5 - 7% page coverage, reducing the yield by about 30%. So, if your toner is rated for 10,000 pages, you will probably get 7,000 pages on average.

What is the shelf life of your cartridges?

The cartridge's shelf life is the same as the OEM, 12 months from the time of purchase. If properly stored (kept in original packaging in a cool and dry location), they may last longer.

What is the procedure for exchanging the toner unit?

  1. Make sure you remove the paper on the right/left side of the toner 
  2. Please try to print 10 to 20 testing pages the first time 
  3. Please try to take the cartridge out from the printhead and re-install it again to ensure the contact points on the cartridge or clear the printhead

If the methods above do not work, feel free to contact our customer service department for RMA. 


Copier Toner Information

Copy machines have become standard equipment and almost every office has at least one. Most companies rely heavily on them, using them several times a day. Choosing the right toner cartridge will help ensure that your copy machine will continue to perform optimally.

A copier's reproduction process involves two main items: the toner and the drum. Toner is a powdery substance made up of tiny particles. When the copier's laser beam hits the drum, its surface collects the copier toner and transfers it to the paper. A permanent image is created when the toner is melted onto the paper by the fuser. The drum deteriorates over time and loses its ability to collect toner. As a result, blank lines begin to appear on your pages.

Fax Toner Information

In addition to copiers, toner cartridge is used in most fax machines. Both fax machines and copiers use a similar printing process. There are several different kinds of fax machines, but we'll refer to the most popular one in this FAQ. A fax machine's reproduction process involves two main items: the Ribbon (toner) and the drum. Toner is a powdery substance made up of tiny particles. When the fax machine's laser beam hits the drum, its surface collects the toner for transfer to paper. An image is created when the toner is melted onto the paper by the fuser. The drum deteriorates over time and loses its ability to collect toner, necessitating replacement.

What is the advantage of separate drum/toner cartridge arrangement?

  1. When the toner cartridge and drum are combined (In HP devices, for example), a damaged or cracked drum means the cartridge is ruined and replacement is necessary. With arrangements used by Brother, however, it is possible to fix the drum. If a splotch appears, it's possible to wipe it off and even vacuum out the drum, if necessary.
  2. Sometimes when a cartridge is about to run out of toner, it may burp out a little extra toner. Because the cartridge and drum can be separated, it's possible to clean this up instead of just throwing out the whole cartridge before it's totally worn out.
  3. Another advantage is being able to remove stray paper stuck inside the drum during jams.

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