Order Status

I did not get an order confirmation. Did my order go through?

You either did not click the "Complete Order" button upon checking out or typed in the wrong email address during the checkout process. Please double-check your information.

When will my order be processed?

After purchase, your order will be processed within 24 hours during business days. Orders will be shipped out within 48 hours during business days.

When will my order ship?

If the product is in stock, your order will be shipped immediately upon confirmation of billing information and cleared payment (usually within 1 to 2 business days). Please note some products carry additional lead-times.

*Orders made after 12:00 PM Pacific Standard Time (PT) will be processed the next business day.

Has my order shipped? How do I track my order?

You can view the status of your order by logging into your account and visiting the Order History section.

How do I cancel my order/item?

If you'd like to cancel or change a SuperMediaStore.com order for any reason, please contact us as soon as possible. Email us at customerservice@supermediastore.com and make sure to include your SuperMediaStore.com order number in the email. You can also call 1-888-434-1888 to cancel your orders. Please be sure to have your order number ready.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be canceled, and you are unhappy with it, simply return it to SuperMediaStore.com according to our 30 day money back return policy.

SuperMediaStore.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.

I did not cancel my order before it was processed, can I receive a refund on my shipping fees?

SuperMediaStore.com does not issue refunds on shipping fees as these fees are paid to our shipping carriers.

How do I return my product?

If your order has been processed (charged) then you cannot cancel your order. A Return Merchandise Authorization (RMA) number is required for all returns. You must obtain a Return Merchandise Authorization (RMA) number within our Return or Warranty policy period. For further assistance, contact us at customerservice@supermediastore.com.