Help - Buyers' Guide - Imported

How do I find a product?

There are several ways to find a product. One is to browse our catalog, which is broken down by individual categories, and manufacturers. Or you can utilize our Product Search Bar to type in what you are looking for. For example, if you are looking for a Prodisc DVD-R 4X Media, you could type the following:

Prodisc 4X Media

It is always a good idea to keep it vague and not too descriptive. Our search engine is very literal, and will pull any product with those keywords in the description.

Why does the website product reviews say there were 6 reviews but I can read only 3 reviews?

6 reviews means 6 people gave a 1-5 star rating, however, only 3 people may have written comments. Most people just give ratings, but not comments.

Your reviews are important to us and if we receive several bad reviews on an item, we will pull that item. We only want to sell quality items that our customers will enjoy.

Where can I get more information on products than what is provided on the website? provides item descriptions, specifications, customer reviews, and detailed images for our customers’ benefit. In most cases these will answer any questions about the product. If you still have unanswered questions, you can call our Customer Service Representatives toll free at 1.888.434.1888. We can then direct you to someone who might be able to answer you questions. If you still do not have your questions answered, please contact the product manufacturers.

Why am I having trouble with my shopping cart?

We run into shopping cart problems, usually, for one of the following reasons:

  • Cookies on your browser are not enabled. Turn On Cookies Tutorial
  • The item you are trying to purchase is sold out, or there is a smaller quantity in stock than you wish to purchase.
  • You are using an older browser less than Internet Explorer 5.
  • Some people have trouble when using a Netscape browser.

If all else fails, try closing all programs, restart your computer or even try from a different computer.

How do I increase or decrease the text size on the website? is always working to refine and enhance functionality and features in our store. To further improve our customers’ shopping experience, we have implemented changes that affect the way text is shown on screen. Shoppers may now fully utilize the text size preferences available in their internet browsers to display fonts as large or small as desired with two simple clicks of the mouse.

To adjust the text size in:
Internet Explorer: View -> Text Size -> (Your Selection)
Netscape and Mozilla: View -> Increase (or) Decrease Text Size

Internet Explorer users with a mouse wheel on their mouse: Hold "Ctrl" and scroll mouse wheel up or down to increase or decrease the font size.

How do I use a coupon?

  1. Add your product into the shopping cart.
  2. Click the "Check Out" button.
  3. Enter your information into the appropriate boxes and click "Continue".
  4. Enter your credit card information.
  5. Enter the coupon code, if any, into the "Coupon or Promotion Code" section.
  6. Click "Continue" to submit your information.
  7. Review your order to make sure everything is correct and click "Send Order".
  8. Print the Confirmation Page for your records.
  9. You are now done! It's that easy.
  10. If you still have any questions, please feel free to call our toll free number 1-888-434-1888 (M-F, 7am-5pm PST).

How come the coupon I entered did not work?

Coupons are deducted during the checkout process. On the billing information page, scroll down to the bottom third of the page where there is a text box for the coupon code. Once you apply the code, the total amount should reflect your savings. If it does not, please check to see if the coupon is still valid, if so, please call our customer service at 1.888.434.1888 (M-F, 7am-5pm PST) or email us.

Note: We will only apply the deduction if the coupon was valid at the time you placed your order.

Is the website secure? What kind of security is used?

When you are placing an order on the internet, your security is our number one priority. All Online Transactions are processed with Industry Leading Secure 128-bit industry-standard SSL encryption. (If you receive any error messages when you click "continue", please call us at 1.888.434.1888 to complete your order off-line.) Once the information is received through the internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

Does have a physical store or will call where I can pick up my merchandise?

We do not have a store or will call facility. All orders are placed online/phone/fax and are shipped via FedEx or USPS (in the case of military bases, via APO U.S. Postal Service) with no exceptions.

Does offer gift cards?

Unfortunately, we do not offer gift cards or gift certificates at this time.

Can tell me if they will be getting an item not currently offered on the website?

Unfortunately, no we do not offer such information. We are continuing to expand our inventory. Please submit your product suggestionsHere.

Does special order items not listed on the website?

We do not do special orders. All the products we sell are contained on our website. If the item you are looking for is not on our website, we are not currently selling that item. You may submit your product suggestion here.

Will consider carrying new items if I suggest them? is always interested in our customers’ suggestions. Simply e-mail your suggestion to: We cannot guarantee when or if we will carry the items, but we will continue to work to provide items that our customers are looking for.

The price has dropped on an item I purchased but my order has not yet shipped. Can I get a refund of the difference? does not offer any price guarantees. The prices in our industry change too often, too fast, for us to offer any such guarantee. If the order has not been processed (charged), you can cancel the order and create a new order online to take advantage of the new prices. All prices are as is, at the time of sale.

Does offer a money back guarantee?

Only certain items with the Money Back Guarantee icon qualify for a money back guarantee.

Can I take advantage of a manufacturer mail-in rebate with

For your convenience, does it's best to advertise any current rebates on our web site. The prices listed on our site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms and conditions, please contact the manufacturer directly. Manufacturer rebates are issued by the manufacturer and not

Does advise on the estimated time of arrival on out of stock items?

Occasionally we will post the Estimated Time of Arrival (ETA) on our website on popular items. Otherwise, we do not offer ETA on products, due to the constantly changing nature of information in our industry.

Will advise me on compatibility of the items I purchase?

We do not offer any technical assistance. Compatibility information of items is only available when shown on our website, on the item page. We are not technicians, only quality retailers with low prices. Please contact the manufacturers for accurate answers to your technical questions.

Will ensure that I get a certain stepping or serial number on a product?

Aside from certain items that are designated on our website, our enormous stock moves too fast to tag a particular item, with a particular stepping, for a particular order. We ship what we have available. is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with you, the customer. The customer pays for shipping to and pays for the shipping back to you.

Will build, assemble or test components I order?

Sorry, does not build, assemble or test computer components.

What are the differences between OEM and Retail items?

The retail and OEM versions usually will have the same exact products. The retail version usually will come with bundled software, retail packaging, and more bells and whistles, so to speak. OEM (Original Equipment Manufacturer), White Box or Brown Box versions will come with the actual product and sometimes the drivers, but not much else; no special packaging or software. Usually, the retail version will be accompanied by a longer warranty. The OEM version is more for people who build systems and know what they are doing and do not require any extras.

What are the differences between Compatible Cartridges, Remanufactured Cartridges, and OEM Cartridges?

Compatible Cartridges -'s compatible cartridges are manufactured by a respected manufacturer, with high quality standards (ISO 9001 certified), using partly or all brand new parts. They are manufactured based on the same specifications as the OEMs (Original Equipment Manufacturer) and perform at the OEM level for print quality and page yield, but are more affordable.

Remanufactured Cartridges -'s remanufactured cartridges are manufactured from recycled empty cartridges, after disassembling, inspecting, cleaning, reassembling, refilling, and testing. Remanufactured cartridges uses mostly OEM parts, perform at the OEM level for print quality and page yield, and are more affordable than OEMs.

OEM Cartridges - OEM (Original Equipment Manufacturer) cartridges are cartridges that bear the same brand names as that of the printers they are for, such as Epson OEM, Canon OEM, HP OEM, Lexmark OEM, Brother OEM and others. These manufacturers are respectively certified by Epson, Canon, HP, Lexmark, Brother and others.

What is a refurbished item? Who refurbishes them, or the manufacturer?

The refurbished items have been opened and/or returned. They are all considered OEM, bare bones products. Because their origins can come from different situations they sometimes come with some extras or in retail boxes. The refurbishment is done by the manufacturer. There should be nothing wrong with the item(s). They usually have a shorter warranty period; please check the item description and terms.