Not sure how to rate an item that is great after returning one that was bad. The bad one was visibly defective (bad QC for Syba and SMS). Getting a RMA was easy and replacement was prompt. However, only 3 stars overall for shipping an obviously defective product. The hassle of boxing/paying/driving/shipping and doing the testing (thinking initially that maybe it would work) isn't fun.
Price
5.0
Quality
1.0
Delivery
5.0
Overall
1.0
Cable arrived broken
By Lee on
The cable looked bad through the see-through packaging. It had black substance, maybe adhesive, on the iPod end. I opened it anyway to save the hassle of returning it. Cleaned the black stuff off and connected my iPod to USB port. The iPod still didn't work properly. When I attempted to pull the cable from the USB port it came apart, so I now need to make an inconvenient trip to the post office or shipping agent after I get around to getting an RMA. Plus, the reason for purchasing the cable was to determine if the cause was the cable or iPod, so now I still don't know. SMS is a great outfit with great prices - hence the 5-stars on delivery and price. Overall is a one-star because I think their QC leaves a lot to be desired since the cable looked faulty from the get-go and never should have been delivered. Also, returning is inconvenient and nullifies the free shipping.