I ordered the original Prmera as shown above, (at the incredibly expensive rate of $27 -- when I would have preferred the $12 refurbished ribbon - but your site wouldn't let me order that) but I did NOT get the Primera ribbon. I got the refurbished one in the unmarked white box. the ribbon is fine, the price is the problem. I would like to stock up on the refurbished ones...but you do not allow this...., I would like a refund, or credit, or better yet, a FREE refurbished Black ribbon....which would mean I still would have paid MORE than I should, but would at least make me feel that you were trying to do the right thing by me. I've been a customer for about 6 years.....Consistently. Just saying. Lifetimes On Video
I need this product and I feel like a prisoner
By Jana on 12/04/2011
The black ribbon for the Primera Signature Z1 is hard to come by. The original is way over priced and is no better in quality than the refurbished one which is always out of stock. I can deal with this when I have to, but for some reason the ribbon is sent to me from another location and is sent via FedEx (they don't charge me for this and I do appreciate that) but it has a signature required for delivery and I am often not here and miss the delivery and there's no way to sign to say, "I" don't require the signature. So I have to wait for the package to be re-routed. I do appreciate Supermedia for getting me all my items any which way they can and I am loyal to the company, I just wish there was a way to have this piece included with the regular package as it used to be, or when I order, provide a note such as "If items are shipped from a different location and require a signature, is there a different shipping address for these items?". That would reslove it for me. Thank you. Oh, and ever have REAL DIRT CHEAP clearance sales on the higher quality DVD/CD printers? I know I should upgrade, but they're soooo expensive. I'd be interested in a used one in good working condition. Just saying.