Two Weeks and Still Waiting...
By Dusty on 09/13/2010
I live less than an hour from Supermedia outlet. In the past I can order on Tues. and my package arrives Wed. I loved their lightening fast delivery.
Well, NO MORE.
In July I ordered a special of 200 blank DVD's. It took two weeks to get them.
I thought that was a fluke, you know, summer, vacations, busy UPS...
Now, I ordered a USB flash drive, two weeks ago, and I am still waiting for it.
I called Supermedia and was told that anything under one lb. was shipped USPS so they would go snail mail, and to allow a two week delivery!, from less than an hour away?
So what was the excuse for the DVD's, they sure weighed more than a pound.
I was told that I could pay express delivery for an additional fee of $17
I am sorry to say that Supermedia has moved down my list of online ordering.
In today's economy, this drop in customer satisfaction is not a money maker.