Shipping

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SuperMediaStore.com Help - Shipping

Where do you ship to?

SuperMediaStore.com only ships to confirmed addresses (monitored by PayPal) in the United States and Puerto Rico. This applies to both PayPal and non-PayPal customers. We do not ship internationally, but we offer an alternative option for international orders. Overseas customers will now be able to place orders from SuperMediaStore.com if they sign up with a third party mail forwarding service.

Do you ship APO/FPO/GU/PO Box Addresses?

Sorry we no longer ship to APO/FPO/GU/PO Box Addresses due to untrackable shipments.

How are shipping charges calculated?

Shipping is based on the size and weight of the product(s) purchased. When you order multiple items, shipping costs will be added cumulatively. We do have items with a reduction in bulk shipping if they are purchased in large quantities. Coupons can also be used to reduce the cost. At SuperMediaStore.com, we actively try to minimize any additional costs for our customers. However, with certain high volume items, such as a 400 pack of DVD cases, we will ship in separate packages to ensure that your product(s) arrive in the best possible condition. Thus the shipping cost will reflect this arrangement.

How does the FREE SHIPPING promotion work?

A Free Shipping offer is only valid on qualified items and only within the continental U.S. 48 states. Qualified items are identified on product information pages with this free shipping icon. Ground shipping method will be selected by SuperMediaStore.com for the Free Shipping offer. If a shipping charge does apply, the charge will appear in your shopping basket at checkout. SuperMediaStore.com reserves the right to end or change this free shipping offer at any time. Free Shipping is only valid during the dates listed and cannot be applied retroactively to previous purchases. Free Shipping does not apply to the following shipping destinations: APO, FPO, PO Box, Virgin Island, Puerto Rico, GU, Alaska, and Hawaii. Please choose other shipping methods instead. Selected items have restricted shipping options, based on size and weight of the product. See product page for limitations.

When will my order ship?

Orders usually ship within 24 hours Monday – Friday, after confirmation of billing information and cleared payment. Duplicators need to be assembled and tested. Please allow an additional 2-5 days lead-time for ALL shipping methods.

How long does USPS take to deliver?

USPS takes 7-14 business days to deliver in the 48 continental US states.

Can I track my package?

You can track your order in two ways.

  1. The UPS tracking number you received in your order confirmation page; go to http://www.ups.com/WebTracking/track and type in your tracking number in the space provided.

  2. Check your order status at SuperMediaStore.com by clicking Here and typing in the 7 digit order number that you received in your confirmation email. If you do not see any information on the UPS tracking site, then your order has not been shipped, and is still being processed. You will be emailed tracking information once your order has been shipped out.

My order number to track my package is not working? What do I do?

Call our customer service at 1-888-434-1888 or email us at customerservice@supermediastore.com.

How do I get my UPS tracking number?

The tracking numbers for each day’s shipped orders are automatically emailed out after 7:30pm PT. Alternatively, you can check the SuperMediaStore.com online order status after 7:30pm. That is when UPS uploads the tracking numbers for the day.

UPS has my package but they have not delivered it yet. What do I do?

Please contact UPS at 1-800-742-5877 (1-800-PICK-UPS) to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your local UPS station.

How do I contact UPS?

Phone: UPS 1-800-742-5877 (1-800-PICK-UPS) or by Website: http://www.ups.com.

What do I do if the shipping carrier loses my package or an item I receive is damaged?

SuperMediaStore.com does not hold any responsibility for any lost of shipment due to shipping carriers’ mistakes or wrongdoings. However, SuperMediaStore.com will issue a second shipment, under special conditions, 15 days after UPS claims the package as lost. Under ALL CIRCUMSTANCES, SuperMediaStore.com's liability is only limited to assisting in package location, and providing a second shipment upon special condition approval.

If an item appears to have been obvious damaged by UPS, immediately call SuperMediaStore.com customer service toll free at 1-888-434-1888, and press 1 for the customer service department. There is a grace period of 3 days to file the damage claim, so please call us immediately.

What do I do if an item is missing from my order?

Check all of the tracking numbers you have received. Verify you have received all the shipments and checked all packing material for small items. If you are still missing an item(s), call SuperMediaStore.com customer service toll free at 1-888-434-1888.

Why was my order sent in multiple boxes when it could have all fit in one?

SuperMediaStore.com packages the items to assure a safe transport for your items based on: weight, and size. The most common reason multiple boxes are used is because we ship from multiple warehouse locations.

Why did UPS separate the packages in my order?

Please contact UPS at 1-800-742-5877 (1-800-PICK-UPS) to obtain further status on your packages.

How do I get UPS to leave a package with or without a required signature? What is a UPS release waiver?

As long as a tracking number has not been generated, you can contact your local UPS branch and put in a "Signature waiver" to either require or not require a signature for delivery. Call UPS at 1-800-742-5877 (1-800-PICK-UPS). If a tracking number has been generated for your order and UPS has attempted an initial delivery, they will leave a delivery notice on your door. On the reverse side you will find the same "Signature release waiver". Fill it out and they will follow your instructions on their next delivery attempt. Some UPS drivers will leave a package if they are familiar with the neighborhood and consider it safe to do so. That is completely up to the UPS driver.

Can I request that UPS hold my package(s)? Can I have a package re-routed?

SuperMediaStore.com will not give UPS consent to hold packages for customers to pick-up at their local UPS facilities due to fraud concerns. We apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. Similarly SuperMediaStore.com will not request that a package be re-routed to another location once in transit to the shipping address requested on the original order.

Does SuperMediaStore.com pay for the return shipping of defective items?

SuperMediaStore.com is not responsible for manufacturer defects. Since we are not the manufacturer we split the shipping cost with you, the customer. The customer pays for shipping to SuperMediaStore.com and Supermediastore.com pays for the shipping back to you.

What happens when refused or non-deliverable shipments are returned back to SuperMediaStore.com?

If the shipment is "returned to shipper", SuperMediaStore.com will receive the unopened packages and then credit the customer in full (minus shipping fees and a 15% restocking fee if it applies). If not all items are returned then only the items sent back will be refunded.