When does my order ship?
All orders require 1-2 business days of processing time prior to shipping. If the order is processed before 12:00 pm PST, normally cleared orders* will be shipped out the same day. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).
If the order is placed on the following holidays, it will be processed on the next business day.
- May 27, 2013 – Memorial Day
- July 4, 2013 – Independence Day
- September 2, 2013 – Labor Day
*A cleared order is defined as an order that is available, without questions, for shipping.
What are the shipping methods?
SuperMediaStore.com ships via FedEx Ground, 3 day Express Saver, 2nd Day Air, Overnight and USPS. SuperMediaStore.com reserves the right to use FedEx, USPS, and/or other shipping methods at our discretion.
Only 2nd Day Air shipping is available for orders being shipping to Puerto Rico, Hawaii, and Alaska.
How much does shipping cost?
Shipping cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. To estimate shipping costs, place all the desired item(s) in your cart and then proceed to checkout. Once you are on the Shipping and Billing page, under Shipping Options, you can select the desired shipping option and the associated estimated cost.
How long does it shipping take?
SuperMediaStore.com processes and ships out packages Monday-Friday; we are not open to process or deliver any packages during the weekend.
(Please note: Do not consider the day an order is placed as day one. Begin counting from the next business day to get an accurate expectation of delivery time.)
SuperMediaStore.com is not responsible for shipment delays that might occur. Customers are encouraged to plan ahead when placing the orders online.
What happens if my package is lost or damaged?
If you receive a damaged package, contact us at 1-888-434-1888. There is only a three day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 5-8 business days for processing. Orders shipped via USPS will require 3-5 business days to process. You have a choice to either receive a refund or a replacement for the package. Lost packages will require 8-10 business days for processing.
What happens if my shipment is missing items?
If the package appears to have been tampered with or is simply missing items, please contact us at 1-888-434-1888.
How do I track my package?
A tracking number will be provided via email once an order has been shipped out. After receiving the tracking number, visit our Track Order page to track your package.
Alternatively, you can also track your FedEx packages by going to FedEx.com or by contacting FedEx at 1-800-GO-FEDEX-(463-3339).
Unfortunately for orders shipped via USPS First class (with the exception of USPS Priority Mail), there are no tracking numbers provided.
Can I modify my order during shipment?
Once an order has been packaged and processed, we cannot modify any orders. We also cannnot re-route or modify any packages once the order has been shipped out.
If you no longer want your order, you can refuse the package upon delivery. Simply tell the shipping carrier to return to sender and it will be shipped back to our warehouse. For further details on refunds, please visit our Return Policy page.
Does SuperMediaStore.com offer will call?
If all the products you are ordering qualify for Will Call pickup, you will be offered the Will Call option after entering your ZIP code. There is currently a charge of $4.95 to process Will Call orders. If you select the Will Call option, you will receive an email informing you the order is ready to pick up. You must bring a print out of that email and a photo ID when picking up the items.