All Returned Items must be in the original packaging or in a mail-safe box or envelope. SuperMediaStore.com is not responsible for any items that are missing or damaged during shipment.
Customer agrees that all returned products will be 100% complete, in condition. Accessories such as the warranty card, driver CD, all cables, manuals and any other components within the original packaging must be included in the return. If a promotional free item came with the product, that must be returned as well. SuperMediaStore.com may refuse the return if the product is not returned with the complete materials and packaging.
All returns are subject to the following:
- A return merchandise authorization (RMA) number is REQUIRED for all returns.
- All product returns must include the original packaging / invoice and any related promotional free items.
- All returns must be shipped freight prepaid and with a tracking number.
- All related fees (shipping & return shipping fees) are Non-Refundable for all products.
Physical damage to any product will void the product's warranty and breach the return policy.
Non-Returnable Products
Some products are deemed ineligible for return by SuperMediaStore. If received, these ineligible products will be returned to you at your expense. You will be notified by SuperMediaStore if any such ineligible products are received. We will only keep such products up until 30 days from the date you were notified. We claim no responsibility for the products after the said 30 days. Ineligible products include:
- Any product that was not purchased from SuperMediaStore.com
- Any products that are returned without original packaging and all accessories that shipped with the product. This can include and are not limited to the retail box, manuals, and any other items that were originally included with the product.
- Computer Software
- Name Brand (Clover/CTG, V7, MSE) and OEM (HP, Canon, Brother, Epson, Okidata, Lexmark, Xerox, Samsung) Original/Genuine Toner and Ink cartridges. Please contact the manufacturer directly for technical support or warranty claims. Contact information can be found below.
- Blank Media that has been opened.
30 Day 100% Satisfaction Guarantee
If you are not 100% satisfied with your purchase, you can return it for any reason within 30 days. Shop with confidence, we stand behind our products. All returns are subject to our return policy. Excludes consumables such as Name Brand/OEM Ink and Toner Cartridges and Blank Media. Please read further for details.
How to get an RMA number
A Return Merchandise Authorization number is required for all returns:
You must obtain an Return Merchandise Authorization ("RMA") number within our return policy period. SuperMediaStore.com will not accept returns without an RMA number, materials without one will be sent back at the sender's expense. RMA numbers are valid for 15 days, within which the returned item must be received by SuperMediaStore.com.
To obtain your RMA number, click here and sign into your User Account to view your previous orders. You will see a "Return" button next to that order. Click on that button and select the items in that order that you wish to return. Fill out the required information and submit the request. Our system will generate an RMA form for you. Please print this form out and include it with your return package.
If you do not have an User Account, please call 1-626-363-1490 ext #145 or #211 to submit your RMA request. You will receive an RMA number from our representatives. Please write this number on the outside of your return package as well as any invoices or packing slips included in the package. ***Please DO NOT write the RMA number on the actual item!***
*Some items require an additional RMA form; please see details within Defective/Non-defective policies.
Defective Items
Returning a Defective Item:
Unless otherwise specified, we gladly accept defective exchanges on products within 30 days of the purchase date. SuperMediaStore.com will have sole discretion as to the credit methods. We may issue a credit, ship a replacement, or we may repair the item and return it to you.
Please note the following conditions for Blank Media and Duplication Hardware products:
- Duplication Hardware: All NON-DEFECTIVE returns are subject to a 30% Penalty. Any returns (Defective, Non-defective returns) not returned in "like new condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 30% restocking fee.
Certain Items require an additional RMA form, please see the graph below:
|
CATEGORY
|
DEFECTIVE
|
FORMS
|
| Media Accessories |
Returnable within 30 days for credit or replacement. Note: All data tape defects should be referred to the Manufacturer directly with the exception of Mini DV Tapes. |
|
| Electronics | ||
| Data Tape | ||
| Hard Drives | ||
| Flash Memory | ||
| Ink/Toner Cartridge OEM or Name Brand |
Contact manufacturer.
|
|
| Ink/Toner Cartridge LINKYO Brand |
Returnable within 1 year for credit or replacement.
|
|
| Ink/Toner Cartridge Generic |
Returnable within 30 days for credit or replacement.
|
|
| Duplication Hardware |
Returnable for a replacement only within 30 days. Any Defective returns not returned in "like new condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 30% restocking fee.
|
|
| Computers / Laptops |
Return for a replacement only within 30 days.
|
|
| Computer Software |
Non-Returnable.
|
|
| Clearance |
Non-Returnable.
|
|
Non-Defective Items
Returning a Non-Defective Item:
You may return most new, unopened items sold by SuperMediaStore.com within 30 days from the invoice date for a full refund. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error, such as ordering the wrong item and/or change in item preference. Please include a copy of your invoice. If you do not have the invoice, please include a note with your order number and RMA number. All items returned for a refund must be returned in "like new" condition in the original packaging and with all accessories, blank warranty cards, UPC codes (attached), and user manuals.
Duplication Hardware: All NON-DEFECTIVE returns are subject to a 30% Penalty. Any returns (Defective, Non-defective returns) not returned in "like new condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 30% restocking fee.
Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by SuperMediaStore.com. All repair and technical assistance is provided directly from the manufacturer listed for that product. See product detail pages for more information.
|
CATEGORY
|
NON-DEFECTIVE
|
FORMS
|
| Media Accessories |
A 15% restocking fee and the return shipping freight will be applied. Non-returnable after 30 days. Note: All data tape defects should be referred to the Manufacturer directly with the exception of Mini DV Tapes. |
|
| Electronics | ||
| Data Tape | ||
| Hard Drives | ||
| Flash Memory | ||
| Ink/Toner Cartridge OEM or Brand Name |
Non-returnable.
|
|
| Ink/Toner Cartridge LINKYO Brand |
Return for replacement or credit for up to 1 year. Shipping fees are not refundable.
|
|
| Ink/Toner Cartridge Generic |
Return for replacement or credit for up to 30 days. Shipping fees are not refundable.
|
|
| Duplication Hardware |
Return for a replacement only within 30 days. All NON-DEFECTIVE returns are subject to a 30% Penalty.
|
|
| Computers / Laptops |
Non-Returnable.
|
|
| Computer Software |
Non-Returnable.
|
|
| Clearance |
Non-Returnable.
|
|
Where and how to send my returns?
Our return address is:
629 S 6th Ave.
La Puente, CA 91746
All returns must be shipped freight, prepaid, and have a tracking number:
Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by SuperMediaStore.com.
Warranties
Physical Damages to any product will void the product warranty and eligibility for return:
Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances.
|
CATEGORY
|
MANUFACTURER'S WARRANTY
|
| Accessories | 1 Year Warranty |
| CD/DVD Media | Limited 1 Year Warranty* |
| Data Tape** | Please check with the manufacturer for more details. |
| Electronics | 180 Day Warranty |
| Duplication Hardware | 1 Year Warranty and subject to manufacturers. |
| Ink Cartridges | 1 Year Warranty |
| Flash Memory/Hard Drives | Limited 1 Year Warranty* |
| Toner Cartridges | 1 Year Warranty |
*Limited 1 year warranty only covers defective products. Damaged products due to customer use is not covered.
**DT-002, Mini DV Tape's warranty is product specific-Limited Life Time Warranty.
***DT-013, Recertified Data Tapes have a 10 year warranty.
NOTE: Manufacturer's information can be obtained below. Please contact them directly for technical problems.
|
MANUFACTURER
|
PHONE NUMBER
|
MISC.
|
| Apogee |
|
techsupport@apogeeinc.net |
| Brother |
|
Tech Support |
| Canon |
|
Tech Support |
| CoolCopy |
(888) 832-9619
|
|
| Clover/CTG |
(877) 925-3700
|
technicalservices@clovertech.com |
| Dymo Printer |
(800) 274-4800
|
|
| Epson |
(800) 274-4800
|
Tech Support |
| Exabyte |
(858) 207-5422
|
|
| Galaxy Metal Gear |
(866) 591-5688
|
support@galaxymetalgear.com |
| Lexmark |
(866) 591-5688
|
Tech Support |
| Hitachi |
(888) 426-5214
|
support_usa@hitachigst.com |
| HP |
|
Contact HP Customer Service HP Support Forum |
| IBM Media |
(888) IBM MEDIA*
|
askibm@vnet.ibm.com |
| Imation |
(800) 651-8186
|
info@imation.com |
| Iomega |
(888) 446-6342
|
http://www.iomega.com/support |
| Memorex |
(877) 474-8548
|
|
| Microboards |
(952) 556-1639
|
|
| MSE |
(800) 926-7010
|
techsupport@mse.com |
| Primera |
(763) 475-6669
|
Tech Support |
| Ricoh |
(800) 882-4858
|
|
| Rimage |
(800) 553-8312
|
|
| Samsung |
(800) 553-8312
|
Tech Support |
| Sharp |
(800) 237-4277
|
|
| Sony |
(866) 347-7669
|
sms@am.sony.com |
| Tascam |
(800) 447-8322
|
|
| Toshiba |
(800) 231-1412
|
asd@tic.toshiba.com |
| V7 |
(800) 289-9686
|
techsupport@v7-world.com |
| Western Digital |
(800) 275-4932
|
|
| Xerox |
(800) 835-6100
|
|
| Xlnt Idea |
(800) 479-1689 Option #5
|
support@xlntidea.com |
*For SuperMediaStore.com Duplicators and all Robotic Autoloader, please refer to each product page for the toll free numbers.
How do I track my package?
A tracking number will be provided via email once an order has been shipped out. After receiving the tracking number, visit our Track Order page to track your package.
Alternatively, you can also track your FedEx packages by going to FedEx.com or by contacting FedEx at 1-800-GO-FEDEX-(463-3339).
Unfortunately for orders shipped via USPS First class (with the exception of USPS Priority Mail), there are no tracking numbers provided.
Contact Us
If you have any other questions related to our return policy, please contact our RMA department. For more information, visit our Contact Us page.