Return Policy

At SuperMediaStore.com, our goal is to ensure that you are completely 100% satisfied with your purchase, If, for whatever reason, you are dissatisfied with your purchase or you received a defective product and need to return an item, please review our return policy below.


How to Return or Exchange an Item


  1. In order to return an item, you will need to first obtain an RMA (Return Merchandise Authorization) number.


  2. You can request an RMA number by any of the following methods:

    • Signing into your account to view your previous orders and clicking the "Return" button. Click here to access your account.


    • Emailing RMA Department at rma@supermediastore.com.


    • Calling RMA Department at 1-626-363-1490 ext. 145 during business hours, Monday-Friday 7:00 AM to 5:00 PM PST.


  3. Place all original packaging, including invoices, warranty cards, manuals and any related promotional items, into a mail safe box or envelope.
    Note: SuperMediaStore.com may refuse the return if the product is not returned with the complete materials and packaging.


  4. RMA number must be clearly written on the return package as well as any invoices or packaging slips included in the package.
    ***Please DO NOT write the RMA number on the actual item!***


  5. We require all items be shipped freight prepaid and with a tracking number. All related fees (shipping & return shipping fees) are non-refundable for all products. We are not responsible for any items that are missing or damaged during shipment. Physical damage to any product will void the product's warranty and breach the return policy.


  6. Our return address is:


    SuperMediaStore.com
    629 South 6th Avenue
    La Puente, CA 91746

Return Policy for LINKYO Brand Products


Defective LINKYO Products


We gladly accept all defective LINKYO brand products within 2 years of the purchase date. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic shipping to return defective LINKYO brand products. We will issue a prepaid shipping label so that you can return the defective LINKYO brand product free of charge.

LINKYO Product Categories
Return Policy – Defective Products
3D Printing Materials

Returnable within 2 years after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.

Blank CD DVD Media
Ink & Toner Cartridges
Media Accessories

Non-defective LINKYO Products


Unless otherwise specified, you may return most new, unopened LINKYO brand products within 30 days of the purchase date for a full refund. A 15% restocking fee may be applied to returned non-defective LINKYO products.

LINKYO Product Categories
Return Policy – Non-defective Products
3D Printing Materials

Returnable within 30 days for credit. A 15% restocking fee will be applied. Shipping fees are not refundable.

Blank CD DVD Media

Unopened blank CD DVD media is returnable within 30 days after initial purchase. A 15% restocking fee will be applied. Shipping fees are not refundable. Opened blank CD DVD media is not returnable.

Ink & Toner Cartridges

Returnable within 30 days for credit. A 15% restocking fee will be applied. Shipping fees are not refundable.

Media Accessories

Returnable within 30 days for credit. 15% restocking fee will be applied. Shipping fees are not refundable.

LINKYO Product Warranty


2 Year 100% Satisfaction Guarantee We offer every customer a full two (2) year 100% satisfaction guarantee that LINKYO brand products, including ink cartridges, toner cartridges, blank CD DVD media and media accessories, will be free from manufacturer’s defects in materials and workmanship. We will issue a full refund for any defective products that have been under normal use and service for up to two (2) years after your purchase date.

LINKYO Product Categories
Warranty Information
3D Printing Materials

Limited 2 Year Warranty*

Blank CD DVD Media

Limited 2 Year Warranty*

Ink & Toner Cartridges

2 Year Warranty

Media Accessories

2 Year Warranty

*Limited 2 year warranty only covers defective products. Damaged products due to product alteration, misuse, abuse or negligence are not covered.


Return Policy for OEM & Generic Brand Products


Defective OEM & Generic Brand Products


Unless otherwise specified, we will accept defective OEM and generic brand products within 30 days from the purchase date. If a product is defective during the warranty period, we will issue a prepaid shipping label so that you can return the defective product free of charge.

OEM & Generic Product Categories
Return Policy – Defective Products
3D Printers: Afinia and FlashForge

Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items. For any technical questions, please contact the manufacture.

3D Printers & Accessories: Afinia

Please contact the manufacturer for returns.

3D Printing Materials

Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.

Blank CD DVD Blu-ray Media

Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.

Data Tapes

Please contact the manufacturer for returns, except for mini DV tapes. Mini DV tapes are returnable within 30 days after initial purchase date.

Data Tape RMA Form - Imation/Exabyte

Duplication Hardware

Returnable within 30 days for replacement only. Any Defective returns not returned in "like new condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 30% restocking fee.

Ink & Toner Cartridges: OEM

Please contact the manufacturer for returns.

Ink & Toner Cartridges: Generic

Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.

Flash Memory

Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.

Media Accessories

Returnable within 30 days after initial purchase. Eligible for prepaid return label. Refund will be issued upon receiving of defective items.

Printers

Please contact the manufacturer for returns.

VuPoint Products: Magic Juice, Magic Wand & Photo Cube

Returnable within 30 days after initial purchase. For any technical questions, please contact the manufacturer at (888) 788-6888.

Clearance Items

Non-returnable.

Non-defective OEM & Generic Brand Products


Unless otherwise specified, you may return most new, unopened OEM brand products within 30 days of the purchase date for a full refund. A 15% restocking fee may be applied to returned non-defective OEM and generic brand products

OEM & Generic Product Categories
Return Policy – Non-defective Products
3D Printers: Afinia & FlashForge

Returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied.

3D Printer Accessories: Afinia

Non-returnable.

3D Printing Materials

Unopened 3D printing materials are returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied. Opened 3D printing materials are not returnable.

Blank CD DVD Blu-ray Media

Unopened blank CD DVD media is returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied. Opened blank CD DVD media is not returnable.

Data Tapes

Please contact the manufacturer for returns, except for mini DV tapes. Mini DV tapes are returnable within 30 days after initial purchase date. Shipping fees are not refundable. A 15% restocking fee will be applied.

Data Tape RMA Form - Imation/Exabyte

Duplication Hardware

Returnable within 30 days for replacement only. All NON-DEFECTIVE returns are subject to a 30% penalty.

Ink & Toner Cartridges: OEM

Non-returnable.

Ink & Toner Cartridges: Generic

Returnable within 30 days after initial purchase. Shipping fees are not refundable.

Flash Memory

Returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied.

Media Accessories

Returnable within 30 days after initial purchase. Shipping fees are not refundable. A 15% restocking fee will be applied.

Printers

Please contact the manufacturer for returns.

VuPoint Products: Magic Juice, Magic Wand & Photo Cube

Returnable with 30 days after initial purchase. A 15% restocking fee will be applied.

Clearance Items

Non-returnable.

OEM & Generic Brand Product Warranty


30 Day 100% Satisfaction Guarantee If you are not 100% satisfied with your purchase, you can return it for any reason within 30 days, except for consumables such as name Brand/OEM ink and toner cartridges and blank CD DVD Blu-ray Media. Shop with confidence, we stand behind our products. All returns are subject to our return policy. Please read further for details.

OEM & Generic Product Categories
Warranty Information
3D Printers: Afinia

Subject to Manufacturer's Limited 1 Year Warranty unless extended warranty applies.

3D Printers: FlashForge

Subject to Manufacturer's Limited 90 Day Warranty unless extended warranty applies.

Blank CD DVD Blu-ray Media

Limited 30 Day Warranty*

Data Tapes**

Please check with manufacturer for more details.

Duplication Hardware

Subject to Manufacturer's 1 Year Warranty.

Ink & Toner Cartridges: OEM

Subject to Manufacturer's 1 Year Warranty. For defective OEM ink and toner cartridges, please contact the manufacturer for returns.

Flash Memory

Subject to Manufacturer's 30 Day Warranty.

Media Accessories

Subject to Manufacturer's 1 Year Warranty.

Printers

Subject to Manufacturer's 1 Year Warranty.

VuPoint Products: Magic Wand and PhotoCube

Subject to Manufacturer's 1 Year Warranty.

*Limited 1 year warranty only covers defective products. Damaged products due to product alteration, misuse, abuse or negligence are not covered.

**DT-002, Mini DV Tape%s warranty is product specific-Limited Life Time Warranty.

***DT-013, Recertified Data Tapes have a 10 year warranty.


Non-Returnable Products


Some products are deemed ineligible for return by SuperMediaStore. If received, these ineligible products will be returned to you at your expense. You will be notified by SuperMediaStore if any such ineligible products are received. We will only keep such products up until 30 days from the date you were notified. We claim no responsibility for the products after the said 30 days. Ineligible products include:

  • Any product that was not purchased from SuperMediaStore.com.

  • Any products that are returned without original packaging and all accessories that shipped with the product. This can include and are not limited to the retail box, manuals, and any other items that were originally included with the product.

  • Name Brand (Clover/CTG, V7, MSE) and OEM (HP, Canon, Brother, Epson, Okidata, Lexmark, Xerox, Samsung) Original/Genuine Toner and Ink cartridges. Please contact the manufacturer directly for technical support or warranty claims. Contact information can be found below.

  • Non-defective blank media that has been opened.


Manufacturer Contact Information


Manufacturer contact information can be obtained below. Please contact them directly for any technical issues or problems.

MANUFACTURER
PHONE NUMBER
EMAIL / WEBSITE
Acronova
(732) 422-1868
Afinia
(888) 215-3966
Brother
(877) 427-6843
Canon
(800) 652-2666
Clover/CTG
(877) 925-3700
Dell
(877) 907-3355
Digital Innovations
(888) 762-7858
 
Dymo Printer
(800) 274-4800
Epson
(800) 274-4800
Exabyte
(858) 207-5422
 
FlashForge USA
(855) 243-9838
FTI
(510) 507-3811
Fujifilm
(800) 800-3854
HP
(800) 474-6836
IBM Media
(888) IBM MEDIA*
Imation
(800) 651-8186
JVC
(630) 237-2439
Kodak
(800) 235-6325
Konica Minolta
(800) 456-6422
Kyocera
(800) 255-6482
Lexmark
(800) 539-6275
LINKYO
(888) 434-1888
MAM-A
(866) 626-7220
Maxell
(800) 377-5887
M-DISC
(801) 610-1998
Memorex
(877) 474-8548
 
Microboards
(952) 556-1639
 
MSE
(800) 926-7010
Okidata
(800) 654-3282
Panasonic
(800) 211-7262
Philips
(888) 744-5477
Pitney Bowes
(800) 522-0020
Primera
(763) 475-6669
Quantum
(800) 284-5101
Ricoh
(800) 882-4858
 
Ritek Ridata
(800) 823-2505
Samsung
(800) 726-7864
Sharp
(800) 237-4277
 
Sony
(866) 347-7669
TDK
(800) 285-2783
Teac
(323) 727-4863
Titan
(626) 350-1520
 
Troy
(800) 332-6427
Verbatim
(800) 538-8589
VuPoint Solutions
(888) 788-6888
Xerox
(800) 835-6100
 
Xerox Replacement
(866) 937-6948
 

*For SuperMediaStore.com Duplicators and all Robotic Autoloader, please refer to each product page for the toll free numbers.